Refund & Returns Policy

We want you to love your DB pieces. If something isn't right, here is how we handle returns, exchanges and refunds.

Return window

You may request a return within 14 days of receiving your order. Items must be unworn, unwashed, with all tags attached, and free of make-up, deodorant or perfume marks.

What cannot be returned

• Custom or personalised pieces (logo placement, custom colours, altered sizing, special finishes).
• Items marked "final sale" in your order conversation.
• Items damaged through wear, washing outside our care instructions, or accidents.

How to start a return

Message us on WhatsApp or Instagram with your order details and a short note on the reason. We'll confirm eligibility and send return instructions. Please do not send items back before we've confirmed.

Refunds

Once we receive and inspect your return, refunds are issued to the original payment method within 5–10 business days. Original shipping costs are non-refundable unless the item arrived faulty or we made a mistake.

Exchanges

Prefer a different size or colour? We're happy to exchange where stock allows. If the replacement is unavailable, we'll issue a refund or store credit — your choice.

Faulty or incorrect items

If your piece arrives faulty or we sent the wrong item, contact us within 7 days of delivery with photos. We'll cover return shipping and arrange a repair, replacement or full refund.

Return shipping

Return shipping is the customer's responsibility unless the item is faulty or incorrect. We recommend a tracked service — we can't refund parcels that don't reach us.